Acceptable Use Policy

1. General Prohibitions

Customers are prohibited from using VPN Worlds Services for any unlawful, fraudulent, or harmful activities. This specifically includes engaging in activities such as phishing, identity theft, or initiating financial scams.

You may not transmit, distribute, or store any material or data that violates applicable local, national, or international laws or regulations.

2. Unsolicited Communications & Robocalls

We strictly prohibit the use of our infrastructure for sending unsolicited bulk communications, including SMS blasts and robocalls, unless the traffic explicitly meets strict legal standards for call center operations and has received prior written approval from VPN Worlds.

Customers are prohibited from utilizing our minutes for persistent auto-dialing, continuous or excessive call forwarding, spam fax dissemination, or excessive outbound-only services without having obtained lawful consumer consent.

3. Call Traffic Quality Standards

VPN Worlds continuously monitors voice traffic patterns to ensure acceptable use and to rigorously protect the integrity, reliability, and reputation of our underlying network.

As a general benchmark, voice traffic is considered to be within acceptable quality standards when it maintains an Average Call Duration (ACD) of 90 seconds or more, and an Answer-Seizure Ratio (ASR) of 70% or higher. High-volume, short-duration traffic that consistently falls below these operational benchmarks may be reviewed and deemed abusive or indicative of non-compliant network activity.

4. Network Security & Abuse

You must not conduct or promote activities that harm VPN Worlds, our network, or other active customers on the switch. This explicitly includes initiating DDoS attacks, network flooding, SIP scanning, or attempting to breach our advanced security measures.

You are solely responsible for securing your PBX and endpoints by utilizing strong passwords, applying necessary software patches, and configuring appropriate IP restriction firewalls.

5. Caller ID Misuse & Spoofing

Customers must present only Caller Line Identities (CLIs) that they legitimately own, control, or have explicit permission to use. Providing altered, deceptive, or false information regarding a call's origin is expressly prohibited across all VPN Worlds routing paths.

6. Policy Enforcement & Termination

VPN Worlds, in its sole discretion, retains the right to immediately terminate, suspend, or disable—without recompense—any account that breaches this Usage Policy.

If we determine or reasonably suspect that you have used the service for unlawful purposes, we may forward relevant call records and information to the appropriate law enforcement authorities for investigation and prosecution.